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NightHawk Administrator

Call handler, administrator, customer service, helpdesk operator

28 hours per week. Shifts 16:45-00:45 and 00:30-08:30; 8 hours shifts; 6 weeks rolling rota.

Job Role:
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are in search for their new NightHawk administrator.

Joining an energetic team focusing on top quality service and support for our clients and radiologist. In this role you will be in a fast-paced office environment that has a passion for patient safety and support for our clients, in delivering the operational elements of Medica’s acute service lines.

In this opportunity you will be acting as Medica’s primary point of contact as a part of Medica’s Service delivery NightHawk team, speaking with clients, managing workflow, and engaging with radiologists with support and administrative tasks.

This is a great chance for someone who has a passion for patient safety, enjoys working in a team, with a professional telephone manner, excellent communication skills and thrives in pressurised moments.

Who we are:

Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS and have over 500 doctors providing their specialist reporting services across the globe. With over 100 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

Requirements:

  • Excellent and professional phone manner
  • Strong written and verbal communication skills
  • A good team player with experience working within a team
  • Customer service experience
  • Able to thrive working in a fast-paced office environment
  • High level of accuracy and attention to detail
  • A great knowledge and experience of office-based systems
  • Experience with administration skills and IT literacy.

Core Benefits for you:

  • Annual bonus
  • Group Life Assurance
  • Pension
  • Opportunity to be involved in a PLC Sharesave Scheme (Buying shares within the company)
  • Social events
  • Career progression and ongoing personal development
  • Sick pay

If you want to find out some more information, please give Lee Diett a call directly on 01424 762117 or email Lee.Diett@medica.co.uk

Find out more about our social life:  https://medica.co.uk/work-with-us/become-part-of-the-medica-family/

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