Informing quality improvement
Medica has a detailed clinical quality assurance process to monitor the standard of radiology reporting.
The outputs are used to inform quality improvement. This is a unique system that the Medica Clinical Leadership has developed. There is a secure audit management system, InSightTM, which Medica has developed to support the process.
Our audit process
Clinical audit of reporting is based upon a continuous fixed percentage sample of each reporter’s output. The analysis of discrepancies, both from the rolling audit and cases reported by the referring hospitals, are reviewed by trained and experienced auditors.
Unique in-house system
Medica has developed a secure and unique, in-house, system for assessing discrepancies. The focus is on a set of criteria: observation, interpretation, communication and risk of harm to patients. The data output from the review informs quality improvement.
Experienced clinical oversight
Medica Clinical Leadership has many years of experience in identifying and understanding patterns of discrepancy. The data is taken in conjunction with full case review context. This leads to quality improvement through communication with reporters in a reflective, developmental environment.
Tailored feedback
Feedback to reporters is a key step in the process. This is delivered by the Clinical Leadership. In addition, each reporter is provided with a tailored monthly feedback report that enables rapid review of audit results on both a monthly and annual trend basis.
External audits
Medica uses the same principles developed from the in-house system for reporters to assist external providers in evaluating their reporters. This is the ‘External Client Audit System’ for which Medica has developed a second unique management system to support the process.