Privacy Notice

This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

Note: If you are an employee or reporter working directly with us, please refer to our employee and reporter privacy notices published internally.

Our Contact Information (as the Data Controller)

Data Protection Officer,
Medica Group,
6th Floor, One Priory Square,
TN34 1EA,
United Kingdom


What we do with your personal data

We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services, you are required to register, and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.

From our Website Visitors we may process and retain personal data for the following:

Processing purpose

Legal basis

Reporter and staff recruitment enquiries

 It’s in our legitimate interests to enable prospective reporters and staff members to enquire about working with us

General enquiries

 It’s in our legitimate interests for individuals to enquire about our services

Site management and security

 It’s in our legitimate interests to provide and protect our website for visitors

Feedback and complaints

 The performance of a contract with one of our clients, staff member or reporters

Overseas processors

In order to improve your website experience some data is processed outside of the UK.

Organisation Function Type Country or Continent
Google Analytics Logs IP addresses from website Processor UK & US
CookieBot Management of Cookies and Cookie notices Processor EU
Crisp (Chatbox) To enable live chat with recruitment team Processor UK & EU

Medica will generally use processors within the UK. However, there may be suppliers who process your personal data outside of the UK. In these scenarios Medica will carry out further assurance on the supplier to ensure they conduct their processing activity in line with UK data protection laws. Processors in the EU are bound by GDPR which closely aligns with the DPA 2018, due to this transfers to the EU are not restricted.

What personal data do we collect?

We do not share or disclose your personal information with any 3rd parties (with the exception of Google Analytics, CookieBot and Crisp) unless mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies. Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.

How do we look after personal data

  • We limit the amount of personal data collected only to what is fit for the purpose, as described above.
  • We restrict, secure and control all our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic.
  • We retain personal data only for as long as is necessary, to respond to your requests, or longer if required by law.
  • While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.

What are your data protection rights?

The right to access (also known as a ‘Subject Access Request’)

You have the right to request our Company for copies of your personal data.

The right to rectification

You have the right to request our Company correct any information about you that you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete.

The right to erasure

You have the right to request that our Company erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that our Company restrict the processing of your personal data, under certain circumstances.

The right to object to processing

You have the right to object to our Company from processing your personal data, under certain circumstances.

The right to data portability

You have the right to request that our Company transfer your personal data that we have collected to another organisation, or directly to you, under certain circumstances.

If you would like to exercise any of these rights, you may make a request via email to, by telephone or in writing to our office as detailed at the bottom of this page.

Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.

Our Data Protection Officer can be contacted via:

Telephone: 03333 111 000

Our Supervisory Authority

You have the right to lodge a complaint with any Supervisory Authority, but please see our Supervisory Authority contact details below:

The Information Commissioners Office (ICO),
Water Lane,
Wycliffe House,

Telephone: 01625 545 745

Links to other websites and services

Our website may contain links to other external websites and services. This privacy notice only applies to this website, so if you visit another website, please ensure that you read their privacy notice.

Changes to our privacy notice

We keep this privacy notice under regular review and any updates are published to this page. This notice was last updated on 02/07/2021.