Head of Service Delivery
Gary joined Medica in November 2009 as a support engineer. Progressing through Service Delivery he gained a BSc Open degree in Computing & IT and Management. Gary now heads the Service Delivery department and manages multiple teams including Client Liaison, Allocation, SLA Management, NightHawk, Technician and Leadership teams who are responsible for the delivery for all of our Elective, Acute and Specialist service lines.
The teams work in partnership to support all our clients and reporters in fulfilling their reporting requirements, as well as ensuring the service being provided is of an exemplary standard. The leadership team analyse performance, forecast capacity and manage demand to ensure that the needs of clients and reporters are met.